FAQs

 

How do I book onto your classes, workshops or holistic therapies?

Please email me with any questions, or make bookings here – Bookings

Will your classes be suitable for me?

When booking onto any of my classes I will send you a new student questionnaire which will share with me any concerns and your level of ability. We are taught to teach who is in front of us, therefore all of my classes are accessible to all, whatever your yoga experience!

What shall I wear?

Wear comfy layers and bring a blanket for our lovely savasana at the end of all sessions.

Do I need any equipment?

If you are a beginner and do not have a mat, do not worry as I have plenty. I am an advocate of using props, but do not rush out and buy all things yoga! I have blocks and belts but when you attend I can guide you to many household items that you can use instead.
 

Terms & Conditions

 

Refunds

  • I operate a no refund policy. All classes, workshops, one off events & retreats paid for, but not attended, will not be refunded, thank you for your understanding.
  • If you cannot make a class, workshop, one off event or retreat that you have already booked, I am happy for you to offer your space to a friend or family member subject to them being medically suitable to practice yoga (just let me know who to expect).
  • If there is a serious reason why you can’t make a class, please email yogawithemmahorwill@gmail.com to provide details. Consideration will be given to situations on a case by case basis and refunds may be given for compassionate reasons, although I reserve the right not to grant a full or partial refund.

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Cancellations

If I (Emma) cannot deliver a scheduled class, workshop or retreat due to my own sickness or emergency, I will credit or refund each student for that missed session.
 

New Student Questionnaire

Everybody I teach must fill in a medical questionnaire before attending their first class / 121 session. This not only helps me to teach you safely, but is also a requirement for my insurance.  Thank you.
 

121s

121 payments are not refundable once I have booked your date and received your payment and medical form. However, if you need to change the date of your 121, I offer flexibility to change your appointment to a convenient new date for us both, as long as you notify me at least 24 hours before your appointment.
 

Indian Head Massage

Indian Head Massage appointment payments are not refundable once I have booked your date and received your payment and medical form. However, if you need to change the date of your Indian head massage appointment, I offer flexibility to change your appointment to a convenient new date for us both, as long as you notify me at least 24 hours before your appointment.
 

Reiki

Reiki appointment payments are not refundable once I have booked your date and received your payment and medical form. However, if you need to change the date of your Reiki appointment, I offer flexibility to change your appointment to a convenient new date for us both, as long as you notify me at least 24 hours before your appointment.
 

Privacy Policy

 

Yoga & Wellbeing with Emma (“Company”, “we”, “us”, or “our”) is committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at yogawithemmahorwill@gmail.com

My Contact Details:

Name: Emma Horwill

E-mail: yogawithemmahorwill@gmail.com

Website: yogawithemma.org.uk

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What type of personal information do we collect?

Personal information you disclose to us:

We collect personal information that you voluntarily provide to us when you register.

Personal information provided by you:

We currently collect and process the following information:

Names; phone numbers; emergency contact, email addresses; mailing addresses; contact preferences; additional information about the student e.g. medical, allergies; and other similar information.

All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.

Why do we collect the personal information provided by you?

Most of the personal information we process is provided to us directly by you for one of the following reasons:

Various contact details in case of accident or injury.

The sharing of medical information to ensure your safety and well-being.

How do we use your information?​

We process your information for purposes based on legitimate business interests, the fulfilment of our contract with you, compliance with our legal obligations, and/or your consent.

We use personal information provided by you for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.

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We use the information we collect or receive:

  • To post testimonials. We post testimonials on our website that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and the consent of the testimonial. If you wish to update, or delete your testimonial, please contact us at yogawithemmahorwill@gmail.com and be sure to include your name, testimonial location, and contact information.
  • Request feedback. We may use your information to request feedback and to contact you about your experience of our service.
  • To enable user-to-user communications. We may use your information in order to enable user-to-user communications with each user’s consent.
  • To send administrative information to you. We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions and policies.
  • To enforce our terms, conditions and policies for business purposes, to comply with legal and regulatory requirements or in connection with our contract.
  • To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
  • To respond to user inquiries/offer support to users. We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our services.

How do we store your personal information?

Your information is securely stored.

​We keep the information you provide on our Registration Form for the duration of time you attend Yoga with Emma classes, workshops, retreats etc.  We will then dispose of your information by shredding or deleting the form.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting: yogawithemmahorwill@gmail.com

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

Under data protection law, you have right including:

  • Your right of access – You have the right to ask us for copies of your personal information.
  • Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
  • You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

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Please contact us at yogawithemmahorwill@gmail.com if you wish to make a request.

How to complain – 

If you have any concerns about our use of your personal information, you can make a complaint to us at yogawithemmahorwill@gmail.com for data protection queries.

You can also complain to the ICO if you are unhappy with how we have used your data.

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The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline Number: 0303 123 1113

ICO website: https://www.ico.org.uk